hi777's Privacy Policy

hi777 ("we", "our", "platform") operates a trusted online casino and betting service for players in Bangladesh. This privacy policy applies to the hi777 website, application, and all associated digital services. It describes how we collect your personal information, the purposes for which we use it, the circumstances under which we may share it with third parties, and how we keep it secure.

By registering an account, logging in, or using any service on our platform, you consent to the terms of this privacy policy. Our services are for persons aged 21 and above only.

hi777 collects only the information necessary to provide our services, ensure security, and meet legal obligations. The categories of information collected are outlined below.

2.1 Information You Provide

• Full name, date of birth, and national ID details (for age verification)
• Email address and mobile number
• Residential address
• Payment method details — information required for bKash, Nagad, Rocket, Upay, or bank transfers
• Account login credentials (passwords are stored in encrypted form)
• Messages and attachments submitted via support or complaints

2.2 Automatically Collected Information

• IP address and device identifier (Device ID)
• Browser type, operating system, and language preference
• Date, time, and session duration of platform access
• Pages visited, links clicked, and features used
• Information collected from cookies and similar tracking technologies

2.3 Transaction Information

• Deposit and withdrawal history, amounts, and methods
• Gaming activity — games played, bet amounts, and results
• Bonus claims and wagering progress details

The information collected is used for the following purposes. Each purpose is grounded in a legitimate business need or legal obligation.

1. Account Management: Registering accounts, verifying identity, and ensuring a smooth login experience.
2. Service Delivery: Managing all activities related to gaming, betting, deposits, withdrawals, and bonuses.
3. Fraud Prevention & Security: Detecting unusual activity, securing accounts, and taking anti-money laundering (AML) measures.
4. Customer Support: Responding to your inquiries, complaints, or support requests.
5. Personalized Experience: Providing relevant offers, game recommendations, and promotional messages based on your preferences.
6. Legal Compliance: Adhering to applicable laws, regulations, and regulatory authority guidelines.
7. Technical Improvement: Analyzing platform performance and improving the user experience.
8. Responsible Gaming: Using information to process self-exclusion requests, set deposit limits, or identify problematic gaming behavior.

hi777 does not sell or commercially rent your personal information. Information may be shared with third parties only in the limited circumstances described below.

4.1 Service Provider Partners

Necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay, and banking partners), technology infrastructure providers, game suppliers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others), and fraud prevention services. These partners operate under strict data protection agreements with us and may use the information only for specified purposes.

4.2 Legal Obligations

We may be legally required to provide information in response to a court order, government investigation, or a valid request from a law enforcement authority.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances we will notify you in advance and this privacy policy will continue to apply.

hi777 uses cookies and similar tracking technologies to improve your browsing experience and help analyze platform performance.

5.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions, ensure security, and operate core functionality. These cannot be disabled.
• Functional Cookies: Used to remember your language preference, game settings, and layout preferences.
• Analytics Cookies: Collect anonymized usage data to help us understand which features are used most.
• Security Cookies: Used to detect fraud and prevent unauthorized access.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, this may limit some features of the platform. For more details on cookies, contact us at [email protected].

hi777 applies industry-standard technology and processes to protect your personal information. The key components of our security framework are as follows.

• SSL/TLS Encryption: All data transmitted between you and our servers is completed through encrypted connections.
• Password Hashing: Account passwords are never stored directly — they are converted and stored using advanced cryptographic hashing.
• Firewall & Intrusion Detection: Our servers are monitored continuously and unauthorized access attempts are blocked immediately.
• Restricted Access Controls: Only authorized personnel may access user information, and only for specific required purposes.
• Regular Security Audits: Our systems are regularly verified through third-party security testing.
• Data Backup: Information is backed up in a secure and encrypted manner.

Despite best efforts, no method on the internet is completely secure. If you notice any security concern or suspicious activity, please contact us immediately.

hi777 retains your information only for as long as necessary. The following policy is followed when determining retention periods.

• Active Accounts: All account information is retained for as long as the account remains active.
• After Account Closure: Information may be retained for a period determined by applicable law for legal, regulatory, or dispute resolution purposes.
• Transaction Records: Transaction-related information may be retained for an extended period to meet financial regulatory obligations and AML requirements.
• Marketing Consent: If you opt out of marketing communications, a record of that preference is kept to prevent unwanted messages from being sent in the future.

Once the retention period has passed, information is securely deleted or irreversibly anonymized.

hi777 believes in giving users meaningful control over their personal information. Your rights are set out in detail below.

8.1 Right of Access

You may request a copy of the personal information we hold about you at any time. We will respond to this request within a reasonable time.

8.2 Right of Correction

If any information on your account is incorrect or incomplete, you may request that it be corrected or updated. Some information can be updated directly from account settings; for changes to identity-related information, please contact support.

8.3 Right of Deletion

In certain circumstances you may request that your personal information be deleted. However, this request may not be fulfilled in full or in part where legal obligations, ongoing dispute resolution, or fraud investigations apply.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, in particular for direct marketing communications. To opt out of marketing emails or messages, use the unsubscribe link in the email or contact support.

8.5 How to Exercise Your Rights

To exercise any of the above rights, send an email to [email protected]. After verifying your identity, we will respond to your request within the applicable timeframe.

hi777's services are strictly for persons aged 21 and above. We do not knowingly collect personal information from minors.

Age is verified at the time of account registration. If we confirm that information has been collected from a minor, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please let us know at [email protected].

hi777's servers and technology infrastructure may operate across multiple countries. This means your information may be processed or stored in a country where data protection laws equivalent to those in Bangladesh may not apply.

For every data transfer, we ensure that:

• Appropriate data protection agreements are in place with the relevant parties.
• Transferred data is sent and stored in encrypted form.
• The receiving party maintains standards equivalent to this privacy policy.

hi777 reserves the right to amend this privacy policy as needed. Depending on the nature of the change, we will notify you in the following ways.

• Significant Changes: An email notification and a clear notice on the platform will be provided at least 30 days before the change takes effect.
• Minor Changes: This page will be updated and the date will be revised.
• Urgent Security Changes: May take effect immediately, with notification provided at the same time.

Continued use of the platform after changes take effect will be considered your agreement to the revised policy. If you do not agree with the changes, please contact support to request closure of your account.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer support team. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

For more information, see our Terms & Conditions and Responsible Gaming pages.